1. Online Shopping Terms and Conditions
    All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
    This website is owned and operated by Copperhead Distilling.  All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
    Copperhead Distilling may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in New Zealand dollars and all charges will be processed in New Zealand dollars.
    Copperhead Distilling will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.
    Copperhead Distilling will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery Copperhead Distilling will notify its customers within 5 business days.
    Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days.

2 Shipping Policy
Delivery is via third party courier. It is our company policy that we do not ship to Post Office box. Shipping address cannot be changed once order(s) has been shipped. As the registered couriers are third-party courier companies, we are unable to control their delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery. Orders cannot be cancelled once order has been shipped. Shipping time may vary depending on your location, please allow 2 – 7 days for delivery. For New Zealand delivery, shipping charges are a set price depending on the place of delivery. For Australia, please contact us for freight pricing. In the event that Copperhead Distilling chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

3 Refund Policy
Copperhead Distilling are fully committed to your satisfaction and will repair or replace any faulty products at its discretion.
Copperhead Distilling will not process refunds for incorrect purchases or change of mind. All refund requests need to be made in writing via our contact form within 14 days of purchase.
Please refer to our contact us page for advice on how to best return any faulty product.

 

4 Warranty
Where the buyer does not acquire the goods or hold itself out as acquiring the goods, for the purposes of a business then these conditions must be read subject to the provisions of the Consumer Guarantees Act 1993 which shall have full force and effect notwithstanding any contrary or inconsistent provision in these conditions. The Consumer Guarantees Act 1993 will NOT apply if the buyer acquired, or held itself out as acquiring the goods for the purposes of a business.

The goods are warranted against faulty workmanship or materials for 12 months from the date of purchase. Within the specified period the seller or its agents will repair or replace (at their discretion) any defect due to faulty workmanship or materials. This warranty shall not be valid if, having detected a fault, the user continues to operate the equipment. This warranty does not apply to any part of the goods which have been subject to misuse, neglect, alteration, incorrect installation, accident and to damage caused by transportation, flood, fire or acts of God. The seller’s liability under this warranty is limited to repairing or replacing a part(s) without charge. The warranty is dependent upon the seller’s inspection to determine the defect in workmanship or materials. Goods returned to the seller for inspection, credit, refund, warranty or repair shall be delivered at the buyer’s expense.

 

  1. Privacy
    Copperhead Distilling is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
    Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists..
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